Terms of Service

These Terms of Service (“Terms”) are a contract between you and Andria Labs LLC (30 N Gould St, STE R, Sheridan, WY 82801, USA), which provides Affiliate Manager (“we”, “us”). They cover the website at affiliatemanager.us, the web app, the iOS app and our API (together, the “Service”). By creating an account or using the Service you agree to them. If you do not agree, do not use the Service.

The Service is offered to businesses and to individuals. If you use it for your trade, business, craft or profession, you are a business customer; if you use it mainly for purposes outside those, you are a consumer. Some sections apply only to one or the other, and say so. If you accept these Terms for a company or other organization, you confirm you are authorized to bind it, and “you” means that organization.

Affiliate Manager helps you run affiliate programs: managing affiliates, tracking links and referrals, syncing sales from connected platforms (5 verified integrations plus dozens more in beta, such as Stripe, PayPal, Paddle, Shopify, WooCommerce, Gumroad and Patreon), calculating commissions, recording and supporting payouts, reporting, and, on some plans, finding and contacting potential affiliates with AI.

To use the Service you must:

• be at least 18 years old
• give accurate and complete registration information, and keep it up to date
• keep your login credentials and API keys secure, and not share your account
• tell us promptly at support@affiliatemanager.us if you suspect unauthorized use of your account

When you connect a third-party platform to the Service:

• you must provide valid credentials that you are entitled to use
• you authorize us to access that platform’s data on your behalf to provide the Service
• you must follow that platform’s own terms
• we are not responsible for changes, outages or discontinuation of third-party platforms

You must not use the Service to:

• break any law, or infringe anyone’s intellectual property, privacy or other rights
• send unsolicited bulk email or other spam
• misrepresent who a message is from, or hide or fake its source
• commit or facilitate affiliate fraud, including cookie stuffing, self-referrals, fake or incentivized clicks, or fabricated sales
• harass, abuse or harm anyone
• upload viruses or other malicious code, or try to gain unauthorized access to the Service or related systems
• scrape, crawl or data-mine the Service, or put an unreasonable load on it
• resell or redistribute the Service without our written permission

To report content or messages sent through the Service that you believe break these rules or the law, email support@affiliatemanager.us; our Imprint says what to include. We may remove such content or restrict the account responsible, as described in section 17.

• Free trial: new accounts get a 3-day free trial without a payment method. When it ends, the account is locked until you subscribe. If you subscribe to the Pro plan during the trial, billing starts when the trial ends. Other plans are billed from the day you subscribe.
• Subscriptions: paid plans are billed monthly or annually, in advance. A subscription renews automatically at the end of each billing period, at the then-current price, until you cancel it. The price and billing period are shown before you pay and on your invoices.
• Web purchases are processed by Stripe. In the billing portal (Settings → Billing) you can change plans, update your payment method and view invoices.
• App Store purchases are billed by Apple; see section 10.
• Taxes: where we are required to charge sales tax or VAT, it is shown at checkout before you pay.
• Price changes: we will give you at least 30 days’ notice by email before a price change applies to your subscription. It takes effect at your next renewal after that notice, and you can cancel before then.
• Failed payments: if a payment fails and is not resolved, we may suspend paid features until it is.

You can cancel at any time, without contacting support:

• Web subscriptions: in Settings → Billing, or on our public cancellation page
• App Store subscriptions: in your Apple ID settings (on iPhone: Settings → your name → Subscriptions)

Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again. Deleting your account cancels a web subscription but not an App Store subscription.

Your statutory rights are not affected by this section, including the right of withdrawal in section 9 and any rights you have if the Service is faulty.

• Web subscriptions are not refunded for unused parts of a billing period, except where the law requires a refund.
• Refunds for App Store purchases are handled by Apple, under Apple’s policies, at reportaproblem.apple.com. We cannot issue them.
• If you think you were charged in error, email support@affiliatemanager.us.

This section applies if you are a consumer in the European Union or the United Kingdom and you bought a subscription from us on the web. For App Store purchases, Apple’s terms govern withdrawal and refunds.

Our cancellation page stops your subscription from renewing; it does not by itself tell us you are withdrawing. If you want to withdraw and be reimbursed, tell us by email as described above, even if you have already cancelled there.

Starting immediately. Paid features start as soon as you subscribe. At checkout we ask you to confirm that you want this, and that you understand you will pay for the part of the service provided if you then withdraw, and that you lose the right of withdrawal once the service has been fully provided.

If you download our iOS app from the App Store, this section also applies.

• Billing: subscriptions bought in the app are charged to your Apple ID by Apple. A subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period; your account is charged for renewal within the 24 hours before the period ends. Manage or cancel subscriptions in your Apple ID settings. Deleting your Affiliate Manager account does not cancel an App Store subscription. If a free trial is offered and you buy a subscription before it ends, any unused part of the trial is forfeited.
• Agreement with us, not Apple: these Terms are between you and us only, not Apple. We, not Apple, are solely responsible for the app and its content.
• Licence: we grant you a non-transferable licence to use the app on Apple devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Support: we are solely responsible for maintenance and support of the app (contact support@affiliatemanager.us). Apple has no obligation to provide any maintenance or support for it.
• Warranty: to the extent any warranty applies and has not been effectively disclaimed, we are responsible for it. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app; to the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• Claims: we, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, consumer protection or privacy claims, and claims that the app or your use of it infringes a third party’s intellectual property rights.
• Legal compliance: you confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Third-party terms: you must comply with any third-party terms that apply when using the app, such as your mobile carrier’s.
• Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, may enforce them against you as a third-party beneficiary.
• Apple’s Licensed Application End User License Agreement also applies to your use of the app. If it conflicts with these Terms, these Terms prevail to the extent Apple allows.

The Service calculates and records commissions based on the data and rules you set up, and tells you what you owe each affiliate. You pay your affiliates yourself; any payment service you use for that (such as Stripe or PayPal) acts under its own terms. We are not a bank, payment processor or money transmitter, we do not hold funds for you or your affiliates, and we do not give tax, legal or accounting advice.

You are responsible for checking commission amounts, paying your affiliates what you owe them, and your own tax reporting and withholding, including collecting W-9 / W-8 forms and filing 1099s where required. Tax-form features in the Service are tools to help you, not a guarantee of compliance.

• AI features (such as prospect discovery, fit scores and email drafts) can be inaccurate or incomplete. Review their output before relying on it or sending it.
• Emails you send through the Service, including recruiting emails and follow-ups, are sent in your name and you are responsible for their content.
• You must comply with the laws that apply to your outreach and marketing, including CAN-SPAM, Canada’s Anti-Spam Legislation (CASL), the GDPR and ePrivacy rules, the UK GDPR and PECR, and the FTC Endorsement Guides (including making sure your affiliates disclose their relationship with you).
• You confirm that you have a lawful basis to contact the people you recruit and to have us process their data for you. We honor opt-outs across all customers and may suspend outreach that draws complaints or breaks these Terms.

You keep ownership of the data you put into the Service. You give us permission to use it only to provide, secure and support the Service for you. Our Privacy Policy explains how we handle personal data.

To the extent we process personal data on your behalf (your affiliates, prospects and your customers’ order data), our Data Processing Addendum forms part of these Terms. You are responsible for having the right to share that data with us and for giving the people concerned the information the law requires.

We work to keep the Service available and reliable, but we do not guarantee it will be uninterrupted or error-free, and maintenance may cause brief interruptions. We may change or discontinue features; if a change significantly reduces what you pay for, we will tell you in advance and you can cancel.

The Service, including its software, design and content, belongs to us or our licensors and is protected by intellectual property law. These Terms do not give you any rights in it other than to use it as described here.

If you are a business customer, you will defend and indemnify us against third-party claims, and the resulting losses, damages, fines and reasonable legal costs, arising from your data, the emails and content you send through the Service, your relationships and payments with your affiliates, or your breach of these Terms or the law. We will tell you promptly about any such claim and let you control its defence, and we will not settle it without your consent. This section does not apply to consumers.

Business customers. To the extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Consumers. You have the statutory rights your local law gives you, including the right to a service that conforms to the contract. Nothing in these Terms limits those rights.

To the extent the law allows, and subject to the next paragraph:

• we are not liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or goodwill; and
• our total liability arising out of or relating to the Service in any 12-month period is limited to the greater of the amount you paid us in that period and USD 100.

What we do not limit. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for damage caused intentionally or by gross negligence, under mandatory product liability law, or for anything else that cannot be excluded or limited by law, including under the mandatory consumer protection law of your country of residence. If you are a consumer in the EU or UK, we are also liable for foreseeable loss caused by our breach of these Terms.

• You can stop using the Service and cancel at any time (section 7). To have your account and its data deleted, use Settings, or email support@affiliatemanager.us.
• We may suspend or close an account that seriously or repeatedly breaks these Terms, puts the Service or other users at risk, or is used unlawfully. Where reasonable, we will warn you first and give you a chance to fix the problem. If we close a paid account without cause, we will refund the unused part of your subscription.
• When an account ends, access stops. Before then you can export your sales and payout records, and ask us at support@affiliatemanager.us for a copy of your other data; afterwards it is deleted as described in our Privacy Policy.
• Sections that by their nature should continue (such as payment obligations, limitation of liability, indemnity and governing law) survive termination.

We may update these Terms, for example when we change the Service or the law changes. For a material change, we will email the account owner at least 30 days before it takes effect, explain what is changing, and remind you that you can cancel. If you do not want to accept the change, you can cancel before the effective date and it will not apply to you; if you are a consumer, you will not be charged for any period after cancellation. Changes that are not material (such as clarifications or new features) take effect when we post them here.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Disputes will be heard by the state and federal courts located in Wyoming.

If you are a consumer, nothing here removes the mandatory protections of the law of your country of residence, and you may also bring proceedings in the courts of the country where you live. Information about consumer dispute resolution is in our Imprint.

• These Terms, together with our Privacy Policy and, where it applies, our Data Processing Addendum, are the whole agreement between us about the Service.
• If a court finds part of these Terms unenforceable, the rest stays in effect.
• We may transfer these Terms to a company that takes over the Service; your rights as a consumer will not be reduced by it.
• We may provide translations for convenience. The English version controls, except where the law of your country requires otherwise.

Questions about these Terms: support@affiliatemanager.us. Our postal details are in the Imprint.